Privacy Policy

Last Updated: November 2025

Privacy at a Glance

We believe in transparency. Here's what you need to know about how we handle your privacy:

  • Minimal Data Collection: We only collect data needed to run the service, primarily your email address
  • Your Files, Your Control: You decide what to store and when to delete it
  • No Snooping: We don't monitor your browsing behaviour outside our platform
  • Secure Storage: Your data is protected with industry-standard security measures
  • Cookie Control: Non-essential cookies require your explicit consent
  • European Privacy Standards: We comply with GDPR and EU data protection laws
  • Delete Anytime: Close your account and we'll delete your data

We take your privacy seriously. We've designed our systems to collect the minimum data necessary to provide you with a great experience. This policy explains what we collect, why we collect it, how we protect it, and what rights you have.

What Does This Policy Cover?

This Privacy Policy applies to Bitport.io (that's us - "we," "us," or "our") and covers all personal information we collect and process when you access our website or use our services. We act as the data controller, which means we determine how and why your personal data is used.

This policy does not cover third-party services, products, or websites that you may access through our platform or that may interact with our service independently. We are not responsible for how those outside parties collect, use, or protect your information, and their privacy practices will apply instead.

By using our service, you agree to the terms in this Privacy Policy and our Terms of Use. Otherwise, please don't use our service.

What Personal Data Do We Collect?

We collect only the personal data necessary to provide the service. This includes your email address used for registration and any files you upload to your account. We also record the pages you visit on our website to help improve our services. If you contact us or our support team, we keep a record of your communications and any information you share to provide better assistance. We do not collect information such as browsing histories, IP addresses, or detailed usage patterns beyond what is essential for operation.

What Personal Data Do We Process When You Contact Us?

When you contact us through our website or support system or send us an email, we collect your email address, the content of your message, and basic information about when you contacted us. We use this information to respond to your questions, provide support, and improve our service. We use Re:amaze as our customer support platform. When you contact us, your correspondence and contact details are stored in their system according to their privacy policy: https://www.reamaze.com/privacy

What Personal Data Do We Process When We Send You Emails?

We use Postmark to send transactional and service-related emails, such as account verification, password resets, and service notifications. When we send you emails through Postmark, they process your email address and the content of the messages we send. Postmark processes and stores this data according to their own privacy policy: https://www.activecampaign.com/legal/privacy-policy

How We Use Your Personal Data

We use your personal data to operate and provide our service. This includes managing your account, storing your files, processing payments, and communicating with you about your service. We also use information about how you use our website to improve our platform and keep it secure.

We process your personal data based on: (1) providing the service you signed up for (contract performance), (2) our legitimate interests in improving our service and maintaining security, (3) complying with legal requirements such as tax and accounting laws, and (4) your consent for marketing and analytics purposes.

How Long We Keep Your Data

We keep your personal data only for as long as your account is active and you're using our service. You can close your account at any time and request deletion of your data through your account settings or by contacting our support team. Once you close your account, we delete your personal data within 30 days. Payment records are kept for up to seven years by our payment processors to comply with tax and accounting regulations. We don't store your payment information and all payment data is handled directly by the payment processor you select during checkout. They process and store your payment details according to their own privacy policies and security standards.

Specific retention periods:
  • Account and profile active account duration + 30 days
  • Uploaded files: until deletion or account closure + 30 days
  • Payment and billing records: 7 years
  • Support correspondence: 3 years
  • Usage logs and connection 90 days
  • Marketing consents: 3 years after opt-out

Who We Share Your Data With

We don't sell your data to anyone. We only share your information with trusted service providers who help us operate the platform. Payment processors handle your payments securely, and our email service sends essential emails like account verification and service notifications. These providers are required to protect your data and can only use it for the purposes we authorise. Like all companies, we will respond to valid legal requests for information when required by law.

Your Rights

If you're in the European Union, you have specific rights over your personal data. These include:

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of data under certain conditions.
  • Right to Data Portability: Receive your data in a machine-readable format.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Object: Object to data processing for legitimate interests or marketing.
  • Right to Withdraw Consent: Withdraw consent for marketing and analytics.
  • Right to Lodge Complaints: Contact your local data protection authority.

To exercise these rights, please contact us. We'll respond within 30 days and may ask for identity verification.

Cookies

We use cookies to keep you logged in and ensure the website functions properly. These essential cookies don't require your consent. If we use any additional cookies for analytics or other purposes, we'll ask for your permission first. You can manage cookie settings in your browser, but blocking essential cookies may prevent parts of our service from working.

Security

We protect your data using industry-standard measures, including TLS encryption for data in transit, AES-256 encryption at rest, secure authentication, access controls, regular audits, and backups. While we strive for high security, no system is 100% secure.

Some service providers store or process data outside the EU, including the United States. We ensure data protection using Standard Contractual Clauses and encryption during transfer.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, legal requirements, or services. Significant changes will be notified by email or in your account. Minor changes will be posted here.

Our Details

If you have questions or want to exercise your rights, contact us.
Bitport.io website, apps, and extensions are owned and operated by

Bitport Ltd.